Open Text Analytics Client Success Manager Position

Text Analytics User Experience (UX) Client Success Manager – Market Research/Data Analysis Software

AI-driven text analytics is a rapidly growing field with increasing demand from Fortune 1000 companies. Bellomy, a full-service market research consultancy, has an industry-leading Text Analytics application developed over the past three years with a proven track record of client adoption.

We are seeking a successful UX Client Success Manager who will be focused on ensuring our clients have the knowledge and support to get the most out of our Text Analytics product. This role will require learning how the application works and how it helps users convert massive amounts of text into insights that drive decisions for businesses.

Our Text Analytics Client Success Manager will focus on these key responsibilities:

  • Developing healthy customer relationships
  • Evaluating and analyzing customer needs
  • Building trust and transparency with clients
  • Designing the on-boarding curriculum for our Text Analytics clients
  • Creating all training materials
  • On-boarding new clients and assisting existing clients
  • Acts as a client advocate
  • Promotes client loyalty
  • Encourages clients to upgrade/expand services

Our ideal candidate will have:

  • 3+ years of experience with SaaS
  • Strong experience:
    • Creating technology-based training and on-boarding for clients
    • Developing technology-based training videos and curriculum
    • Delivering tech-based training to clients
  • Proven effective technology presentation and product demo skills, including the ability to “think on your feet” during presentations
  • Enthusiasm for learning a technology product and digging deep to discover various ways it can benefit potential clients
  • A professional presence
  • Great organization and preparation skills
  • Excellent written and oral communications skills; collaborative team member
  • Fluent in PowerPoint, Word and Excel; experience with other data analysis tools is a plus
  • Understands the power of expressing gratitude and knows how to adjust personal communication style to ensure great working relationships (internal and external)
  • Thrives in a team environment
  • Knows how to work hard but ensure there’s some FUN in the mix!
  • Able to do some travel
  • Able to work an East Coast or Central time zone schedule
  • Market research/data analysis experience helpful

Qualified candidates:

Candidates must be lawfully and fully (without restriction) employable in the United States either by citizenship or by authorization from the Department of Homeland Security and the Labor Department. 

Please send a resume, your salary requirements and a cover letter letting us know why you’re the right person for this role to careers@bellomy.com.