Text Analytics

Maximizing the value of text data through AI and advanced analysis

The feelings and experiences customers share with your organization through survey responses, social media posts, store reviews, emails, and chats have the potential to add up to meaningful business improvements.

Are you currently extracting every ounce of value from the treasure trove of consumer comments you have? Bellomy's Text Analytics tool takes consumers’ thoughts and feelings from the channels in which they express them and transforms a collection of verbatims into insights that help businesses learn, change, and grow.

Our innovative Text Analytics platform uses an emotional model as well as a content actionability model. This unique combination delivers insights that puts you in a better position to drive positive customer experience outcomes. Our team of marketing insight professionals is equipped to help your business identify and then leverage the consumer expressions found in the consumers' shared voices.

Augment your data collection with text analytics

robust emotional model

Proactive responses to customers' feelings start with a nuanced approach to modeling emotion. Measuring expressed feelings and emotional intensity gives businesses the means to identify strengths and weaknesses throughout the customer journey.
AI-enhanced surveys

Consumers are usually willing to share more insightful feedback — but they require prompting. AI-enriched surveys enable businesses to obtain deeper and richer feedback for analysis.
action-oriented analytics

To enact meaningful change, businesses need to take findings to the front-line, to their analysts, and to the c-suite. Our insights management, case management, and showreel creation tools are integral to disseminating useful data.

The truth behind text — and text analytics tools.

We know the seemingly endless sources of unstructured data hold a wealth of insight and direction, but many businesses are hesitant to dig into them. Using a text analytics tool can be daunting, but we’re here to address these common misconceptions and help you find one that can make light work of your unstructured data...

Unlock the truth

All about text analytics

Our action-focused text analytics system is used to help organizations find areas of strength and weakness and identify the actionable steps needed to improve.

Soft-skills modeling

Discovering and measuring customer-employee experiences

Our proprietary employee soft-skills model identifies when customers are talking about your employees and what they are saying about them. The soft-skills model enables you to quantify every interaction's impact and drill into these experiences to understand the consumer experience fully.

When combined with the right operational data, it's quick and easy to identify specific employees who deliver superb customer service and those who may need more coaching. Taking action on these consumer interactions is critical to maintaining the trust your customers place in you.

Streamlined data visualization

Insightful discoveries are just the beginning of the business workflow

Discovering why customers are complaining and what delights them means nothing without purposeful, follow-up action. This is crucial for building on strengths and developing areas that need improvement. Highlighting these needs is as easy as selecting customer comments and exporting them into a showreel or presentation.

Integrated case management

When immediate action is needed, a new case is just a few clicks away

Showing numbers on a screen and generating reports is fine, but addressing people's problems makes improvement possible. Built-in case management tools let you take action immediately — whether that's in response to a business opportunity, safety issue, or a customer cry for help. The ability to instantly create and assign a new case and track its resolution ultimately raises satisfaction scores, improves customer loyalty, and impacts operations.

Approach to security

When looking for partners, security should always be included in the decision process. You will need to trust them to interact with your customers and keep that information secure. Bellomy has a formal and comprehensive cybersecurity program to protect your data. Our deep experience and spans several industries, including those with the highest risk, and we can address your audit requirements quickly and successfully.

Client Audits
Penetration Tests
Network Logging
Credential Scans
SOC II Type 2
ISO/IEC 27001:2013
HIPAA Compliance
OWASP Code Standard
Veracode Verified Standard
Vulnerability Assessments
Uncredentialed Scans
Dedicated Security Director
High-risk Industry Experience

Start analyzing consumer comments today.

Discover more about text analytics on our blog

- technology
How to choose the right text analytics software

What’s the difference between spending hours reading through a hodgepodge of written responses and having actionable insights at your fingertips? A quality text analytics software.
- technology
Why video surveys produce better market research insights

Videos are everywhere, and market research is no exception. As consumers grow more comfortable with generating and sharing video content, collecting survey responses in video format is an inherent progression for respondents that also offers richer insight for stakeholders.
- technology
Three text sentiment analysis methods — and why ours is better

Sentiment analysis is a core text analytics capability that every organization needs to master to build strong brands and even stronger relationships with consumers. Here’s how three of the most commonly used sentiment analysis techniques work — and why they all fail to produce actionable insights.