Utility Heartbeat: How Customers Really Feel About AI in Utilities
Curious about what your customers think of AI-powered services?
Our latest Utility Heartbeat report, Appropriate AI Use for the Utility Industry, reveals key findings on customer sentiment, trust, and expectations around artificial intelligence in the utility sector.
Discover:
- What drives customer trust in utility AI use
- The importance of transparency, privacy, and human connection
- Where customers draw the line on AI involvement in their services
