Financial service firms need to become more consumer-centric, and for many firms this is either a totally new mandate or they lack the insights necessary to get the required depth of consumer understanding. You need a partner that understands your industry and consumer, and has the solutions to inform your business decisions.
You are operating in a more omni-channel environment where not only is the online channel becoming more important, but how you access the channel is evolving. Adapting to the increasing use of mobile is a must for all firms, as is understanding how the internet of things (IoT) is impacting financial services. Alternate currency, like Bitcoin, are gaining more attention, if not actual adoption and needs to be understood.
"Bellomy reinvented what brand loyalty is for us. It's a huge deal."
SVP, Customer Experience, Fortune 50 banking and investment firm
Capitalizing on the power of social research
Faster, less expensive and better quality than standard research, your own panel, or insight community, can be a versatile and powerful knowledge source to understand your consumer and how your financial services company is perceived.
Designing a positive experience
Understand your customer’s experience at the brand, journey, and/or financial transaction level, with seamless integration with other internal and external systems, to drive smarter decisions for your business.
Insights from Bellomy's SmartLAB Panel
Data security and confidentiality in the financial services industry is a top priority and requires heightened security measures. We take security seriously and can meet the most demanding standards to ensure your data’s protection.
Data Integration | Multi-Cloud Environments | Proprietary Platform