• Illustration of two people talking at a table, taking surveys

    How to improve survey response quality

    It takes time and effort to design a good survey. Whether you want to get the pulse on a specific touchpoint or understand what drives your consumers to, you want to ensure your survey respondents will provide you with valuable data.
  • Man_with_mask_and_briefcase

    Pandemic phases, as told by the market

    If the time between mid-March and today simultaneously feels like a blur and a lifetime to you, you are not alone. The Bellomy team has spent much of this time observing the world as it has changed and talking with consumers and clients about what these changes mean.
  • we-are-open-again-sign-on-door

    COVID-19 segments: Where are they now?

    As we continue to weather this pandemic and watch the world slowly reopen around us, we’ve kept a close eye on how consumer attitudes and behaviors continue to shift.
  • gavel

    Ethical research in usability testing

    The term "ethical research" seems pretty straightforward, so why is it such a contentious topic of conversation among researchers? Just apply what your mother taught you to your research design, right? Well, not exactly.
  • illustration of phone and social media activity

    What is a social mention tool?

    When it comes to harnessing the power of social, there are obviously tools involved. The thing that will separate your insights from the rest is how you wield the sword — social mention tool — of your choosing. 
  • How to create a journey map

    First, you need some background

    A journey map (link to "What is journey map")is a visualization tool that helps organizations identify and u

  • Customer experience new normal

    What's next? Ask your customers

    COVID-19 has disrupted everything, and the reaction of most businesses has been to focus inwardly. Everything shifted to how companies can continue to function and planning for the future beyond the pandemic seems to be delayed until things return to normal. But an inward focus overlooks the pandemic customer experience — and how your customers can shape the future.