| Bellomy Market Intelligence

- customer experience
Two-way communication with consumers during a crisis

Being able to connect, communicate, and listen to your customers during the next crisis isn’t just a blessing — it’s a strategic imperative. During a time of crisis — pandemic or otherwise — responsible companies have public relations teams that leap into action to implement a prepared crisis communication plan. Many of us have received these messages. We may have sent some out ourselves. I know I have, on both counts.
- customer experience
Delivery touchpoints are becoming more intimate as consumers ramp up their social distancing

Each customer touchpoint is now more impactful than ever before. Before COVID-19, you might go to the door, grab your pizza, tip the driver, and never think about them again. But now that extreme social distancing is the new norm, we see consumers putting more stock in these previously mundane interactions.
- financial
Study of the public's understanding of CARES Act reveals confusion

Research conducted from April 1-3 on Bellomy’s SmartLAB panel among 710 adults nationwide reveals that, while most people feel informed about the coronavirus stimulus payments to be sent beginning this month, there is some confusion regarding the details of the distribution.
- consumer products
Retro is making a comeback as consumers seek comfort

Amidst the COVID-19 pandemic, we've observed an interesting dichotomy in consumer behavior: while consumers are embracing all things digital — from video conferences to telemedicine — they're also taking things offline and enjoying old-school pastimes.
- customer experience
Five ways to join the growing ranks of companies helping during COVID-19 and improve consumer perceptions of your brand

Not all companies can donate millions, but helping in little ways is important too. Consumers are keeping tabs on how companies are responding to the pandemic, but they are noticing more than just the grand gestures. Read on to find out how you can grow your brand and help the world during COVID-19 — without breaking the bank.
- customer experience
Utilities and the importance of consumer communication during COVID-19

Despite the energy sector’s critical role of ensuring electric service during the COVID-19 pandemic and its unprecedented actions to suspend disconnections due to non-payment nationwide, the utility industry’s response has gone largely unnoticed and unacknowledged by consumers. This has left electric service providers in a unique position to convey messages of unity and support to consumers in order to gain confidence and trust.
- financial
Pandemic fueling the digital transformation

Without a doubt, the COVID-19 pandemic is shaping and transforming our society and culture worldwide, quickly, and before our eyes. It’s still early, but there's one clear pattern emerging: consumers are staying home and transacting online more than ever before.
- customer experience
What social media is saying about the top five US-based grocers during the COVID-19 pandemic

Grocers are some of the only retailers continuing to operate on a near-normal schedule in these non-normal conditions.
The view from home: a paradigm shift

“Bad companies are destroyed by crisis. Good companies survive them. Great companies are improved by them.” This quote came from John Doerr’s Measure What Matters, a book that several of us at Bellomy are reading. It could not have come at a better time, just days into our “new normal.”