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Segment 1: Nonchalant

Segmentation uncovers the unique challenges that abound during COVID-19

• Customer Experience
• Communities + Panels

Two-way communication with consumers during a crisis

• Customer Experience

Delivery touchpoints are becoming more intimate as consumers ramp up their social distancing

• Financial Services

Study of the public's understanding of CARES Act reveals confusion

• Consumer Products
• Retail

Retro is making a comeback as consumers seek comfort

• Customer Experience

Five ways to join the growing ranks of companies helping during COVID-19 and improve consumer perceptions of your brand

• Customer Experience
• Utilities
• Communities + Panels

Utilities and the importance of consumer communication during COVID-19

• Financial Services
• Retail
• Shopper Insights

Pandemic fueling the digital transformation