Skip to main content
Home

Main navigation

  • customer experience
  • shopper experience
  • innovation
  • ux testing
  • digital marketing
Contact

  • energy
  • healthcare
  • consumer products
  • financial
  • retail
  • customer experience
  • social research
  • shopper insights
  • Brand Renovation + Innovation
  • Company News
  • couple-closing-on-house-with-agent
  • customer experience
  • What mortgage lenders should know about their evolving customers

    Home sales have been on the rise over the past year, and those sales and loans are not expected to slow any time soon. Our research shows that two-thirds of the population have not bought a new home, financed, or renovated this year. Combined with interest rates hovering around all-time lows, there’s a good chance it could be in many of their futures.
  • Measuring customer feedback when planning experiences
  • customer experience
  • Planning experiences with measurement as the foundation

    When the feedback touchpoint isn’t a pillar of the overall customer experience, it shows.
  • key-driver-map-example
  • customer experience
  • Key driver analysis — mapping your way to increased customer satisfaction

    Improving customer satisfaction comes down to figuring out what the customer is experiencing, what they care about, and how you’re going to address it.

  • Aerial view of highway
  • customer experience
  • Using regression analysis to understand what drives customer satisfaction

    Net Promoter Score® is a tried and true metric for quantifying customer loyalty, but understanding what drives customer loyalty is often the more impactful insight.
  • Thanksgiving table with turkey and assortment of side dishes
  • customer experience
  • An analytical approach to Thanksgiving meal planning

    With endless possibilities of Thanksgiving Day sides and plates (and stomachs) that are only so big, there’s bound to be some decision-making on Thursday. Turkey is a staple, but what else should you prepare?
  • Taking a flight is a customer experience journey that includes multiple touch points.
  • customer experience
  • Breaking down customer conversations, building up customer experiences

    Moving homes. Paying bills. Flying home. Each of these journeys opens the door to improving customer experiences and, ultimately, maximizing customer lifetime value. The key to unlocking that door, however, starts with reaching out for feedback from your customers.
  • Chef flipping food as he cooks
  • Brand Renovation + Innovation
  • Deconstruction isn’t just for foodies

    While I’d like to say I’ve been 100% productive during the pandemic, my wife and I have used some of our downtime to catch up on eight of the 17 seasons of the cooking competition show Top Chef. Here's what I've learned.
  • Utility call center agent using a case management system to better serve customers.
  • customer experience
  • How utility call centers are digitizing the art of human touch

    When you think of your company's call center, your first thought is of the cutting-edge technology they are using to improve the customer experiences...right?
  • Electric vehicle charging in street
  • Brand Renovation + Innovation
  • Electric utility providers — are you ready?

    Bellomy’s National Utility Study, fielding since 2012, was designed to keep a pulse on upcoming trends and opportunities within the utility industry. It’s a flexible study that tracks national and regional satisfaction with utility providers and focuses on hot topics in the industry.

Pagination

  • Current page 1
  • Page 2
  • Page 3
  • Page 4
  • Page 5
  • Page 6
  • Page 7
  • Page 8
  • Page 9
  • Next page »
  • Last page last
Subscribe to
Home
  • LinkedIn
  • Twitter
  • Facebook

Footer menu

  • About Bellomy
  • Careers
  • Blog
  • Customer Experience
  • Shopper Experience
  • In-Store Intercept Surveys
  • Shopalongs
  • User Testing Services
  • Qualitative Research
  • Brand Equity
  • Social Research
  • Owner Relationship Management
  • Contact
  • Panels and Communities
  • Phone Surveys
  • Segmentation
  • Shopper Journey
  • Technology
© 2021 Bellomy Research, Inc. | Privacy Policy
Website Design by Alloy Digital Agency