we speak utility
Immersed in the industry for more than 25 years, Bellomy understands the unique needs of utility and energy clients in regulated and deregulated landscapes.
your challenges, our expertise
Concerned with safety, grid reliability, physical and cyber security, affordability, and increasing customer engagement? Us, too.
Our insights team, which includes former utilities researchers, drives inclusive multi-mode research and improvement of the customer experience for everyone — including your most vulnerable and hard-to-engage customers.
industry expertise, unrivaled service, and agile technology
The combination of extensive experience and an insights team that includes former utilities researchers means that we don’t have to start at square one. We will hit the ground running, bringing both insights and better practices to the table.
insights solutions
Uncover impactful insights
Panels and communities can provide your company with accelerated learnings about your customers. Hear first-hand from your customers about their attitudes towards your services and perceptions of your company.
Craft a positive experience
Understand your customers' experience at the brand, journey, and/or transaction level, with seamless integration with other internal and external systems. Our agile CX approach ensures feedback from all customer groups, even the “silent majority” that don’t proactively engage often.
Fill the gaps in data collection
Phone surveys can enhance data collection by giving you a method for reaching out to any missed segments of your customer population. Whether your contact database is missing email addresses or your customers are more inclined to answer a phone call, our telephone surveys deliver reliable results that can be used for a variety of user research programs.
Our teams were extraordinarily impressed with the outcome of this project. We are especially appreciative of the next-level coordination, moderator and presenter excellence, and the Bellomy team leadership. The insights you delivered were actionable and went beyond our initial expectations. We look forward to working with Bellomy again.
—CX Research Manager
case study: increasing satisfaction to grow revenue
Customer segmentation may be the most important foundational study a company can do.
When considering the future of utility services, deeply comprehending your customers is a strategic imperative. To learn how customer segmentation insights increasingly help utilities navigate industry challenges, download the Bellomy Power Potential guide.
Let's talk!
If you'd like to get to know us better and learn more about how our capabilities can address your challenges, please provide your details.