Utility Heartbeat: Perceptions of Utility Responsiveness
What does excellent responsiveness look like to utility customers?
How do those expectations change between an urgent safety issue and a routine service request?
Bellomy’s Q3 2026 Utility Heartbeat poll explores what customers expect when they reach out to their utility and what they want to hear during service interruptions.
Download the topline to learn:
- How quickly customers expect a response
- Which communication channels customers prefer in different situations
- What frustrates customers during service interruptions
- How customers describe excellent responsiveness
