Case Study — Capturing changing attitudes towards energy
Objectives: Energy Transition Attitudes
A company in the electric and gas utility sector sought to understand changing attitudes toward energy use and electrification among residential customers. The study focused on potential shifts in household appliance preferences and interest in electric vehicles (EVs).
Bellomy Approach
A comprehensive survey was conducted with residential customers to assess their likelihood of transitioning from gas to electric appliances and their interest in purchasing EVs.
Outcomes and Insights:
Appliance Electrification Potential
Among customers with gas appliances, few indicated a likelihood of switching their water heater, stove or oven, clothes dryer, and furnace to electricity within the next five years. This suggests a cautious approach to appliance electrification, with customers potentially weighing costs and convenience.
Growing Interest in EVs
Approximately 20% of customers expressed interest in purchasing an EV within the next five years. This interest significantly increased when a tax credit was factored in, highlighting the impact of financial incentives on consumer decisions.
return to Consumer Insights to Navigate the Future of Utilities
Social Research for Energy and Utility Companies
Gaining valuable insights from social research
Hearing directly from your customers provides valuable insights. Social research and social media listening are some of the quickest ways to gather authentic accounts of service and product experiences from your consumers.
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