The future of in-person banking experiences

What will happen to brick-and-mortar banks in the new normal?

We've been hearing for some time now that in-person banking experiences are on their way out — and that the COVID-19 pandemic has only accelerated the traditional bank's demise. But recent research suggests otherwise.

Based on a survey fielded to over 1,200 respondents, we uncovered clients' channel preferences and sentiments related to recent banking experiences with national, regional, small banks, and credit unions. We want to share our findings with you and discuss how you can help your clients in the coming months.

Virtual presentation details:

• Access the recording to watch on demand + download a PDF of the full report 

We discuss the results — and implications — of research related to:

• Satisfaction with matters related to COVID-19
• Client communication preference for common banking transactions
• Comfort level with common communication channels