Text Analytics Resource Library

How to Deal with a Deluge of Data

Watch how we can turn thousands of survey responses (like NPS scores) into actionable trends. With Bellomy's Text Analytics tool and utility-specific models, you can uncover insights in minutes.

 

Creating a Solid Connection & Closing the Loop

Call center operations are critical to raising satisfaction scores and improving customer loyalty. Bellomy's proprietary Text Analytics tool has built-in case management tools to help your call center team efficiently identify and close the loop on issues and complaints.

 

Apples to Apples to Apples: Using Our Comparison Tool

It's important to know where you stand — whether that's identifying where you're ahead of your competition or why some customer segments are more satisfied than others. We designed the Text Analytics Comparison feature to help you find critical and significant differences when comparing business units, segments, and direct competitors.

 

Catch Trends Early: Stop the Dominoes Before They Fall

Bellomy’s Text Analytics tool gives you the power to​ spot trends before they become issues. You can monitor customer feedback trends over time, track changes in customers’ emotions and the words they use to describe their experiences, and measure how product changes or new features are received.

 

Share Your Story: Translating Insights into Compelling Reports

From creating word clouds to exporting data to Excel, our Text Analytics tool can help you craft compelling stories, reports, and presentations to share with your stakeholders.