Unlock the latest insights on how utility customers feel about chatbots and virtual assistants.
As more utilities lean on digital self-service tools to lower costs and improve customer satisfaction, understanding consumer perceptions of these technologies becomes critical.
To gauge where consumers stand, Bellomy fielded our latest Utility Heartbeat Cross-Utility Poll to more than 3,000 utility customers across the nation, asking their views on chatbots, how comfortable they are with them, and what tasks they’re most willing to tackle with AI-powered help.
A few quick takeaways:
- Speed matters—providing responses quickly is critical to increase use
- Capability gaps remain—few believe a virtual assistant can handle any question they ask
Curious about how comfort levels and use-case preferences could shape your digital strategy?
Download the full “Utility Heartbeat: Chatbot & Virtual Assistant” results to see all the data—and discover what customers really want from a chatbot experience.
Interested in learning more about how Bellomy can help you better understand your customers?
Contact a Bellomy utility insights expert.
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