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Older male in a headset who is a utility call center agent using a case management system to better serve customers.

How utility call centers are digitizing the art of human touch

Illustration of an oversized computer screen when a check on one side and x on the other side of the screen to represent consumer comments.

Enriching customer conversations with artificial intelligence

Scraps of colorful paper in a pile on the left and yellow scraps of paper in the form of a light bulb on the right.

Harnessing social media for thought leadership

Airhorns around speech bubbles

Why your B2B marketing strategy should include social listening

Someone on a laptop interacting with a virtual chatbot on a website.

What we know about chatbots and user experience

Yellow pingpong balls with emoji faces drawn on them.

Finding joy: Using an emotional model to get more from text analytics

woman participating in a moderated usability test

Accounting for learnability in UX research

Reviews on phone with word bubbles around it

Social media listening for customer experience

word bubbles

How to do social listening

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