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Illustration of an oversized computer screen when a check on one side and x on the other side of the screen to represent consumer comments.

Enriching customer conversations with artificial intelligence

Customer going into bank branch to deposit check

The traditional bank branch is dead, isn't it?

Someone on a laptop interacting with a virtual chatbot on a website.

What we know about chatbots and user experience

Yellow pingpong balls with emoji faces drawn on them.

Finding joy: Using an emotional model to get more from text analytics

Reviews on phone with word bubbles around it

Social media listening for customer experience

A woman wearing a mask picking up curbside take out from a restaurant during the COVID-19 pandemic

What's next? Ask your customers

young man taking a picture of his coffee for social media

What is social monitoring?

Smiling employee in grocery store aisle

Prioritizing employee experience and preparing for a "New Normal"

graphic that explains how to calculate NPS

How to calculate Net Promoter Score (and what to do next)