Utilities, Heartbeat— Time-Sensitive Messaging & Phone Call Attitudes
Case Study: Strategic Qualitative Fieldwork
If you really want to understand your employees’ needs, try walking a mile in their shoes.
After acquiring a new OpCo, a utility needed an immersive solution to help them dig into the experiences of field personnel in its new territory. Bellomy’s strategic multi-phase solution combined in-field observation and qualitative methodologies, shedding light on the daily realities of electric and gas operations workers. What we learned in the field guided the development of the utility’s strategic roadmap to improve employee experience, satisfaction, and efficiency.
Customer Experience
Crafting a positive experience
Understand your customers experience at the brand, journey, and/or transaction level, with seamless integration with other internal and external systems. Our Agile CX approach ensures feedback from all customer groups, even the “silent majority” that don’t proactively engage often.
Some of Our Utility Clients
