cx challenges can hide in plain sight
you need eyes on every angle
Bellomy maximizes customer lifetime value with CX solutions that go beyond satisfaction scores. Our unique approach measures and analyzes feedback across touchpoints and journeys, helping you keep your brand relevant at every stage of the customer lifecycle.
Customer experience research uncovers how to keep your brand relevant by understanding customers’ real-time needs and interactions. Today’s customers expect companies to remember and respond to every touchpoint—make sure your experience stands out.
high-touch partnership + high-tech platforms = a real-time pulse on customer feedback
Understanding and managing omnichannel CX has become crucial as brands navigate a digital future. Our 360° CX measurement and management system lets you assess every facet of the customer experience across channels and journeys for true continuous improvement.
Bellomy’s CX solutions provide high-touch partnerships through our high-tech platforms, allowing you to:
- Keep a pulse on customer sentiment
- Make fast, data-driven decisions
- Sustain and grow your customers
- Create tailored action plans
- Understand what efforts are moving the needle
Stay one step ahead with our CX solutions.
Right Place. Right Time. Right People.
Our solution is designed not only to ask the right questions of the right people at the right time, but also to deliver precise, relevant insights to the individuals exactly when they need them. This means you can:
Capture the Full Customer Experience: Our multi-channel approach ensures feedback is collected across every touchpoint and journey, so no insight slips through the cracks.
Act in Real Time: Automated survey invitations, reminders, and alert systems allow you to respond to customer needs and issues as they arise—turning feedback into action without delay.
Empower Every Stakeholder: Hierarchical reporting and customizable dashboards put tailored insights in the hands of those who need them, from executives to front-line teams, enabling smarter, faster decisions at every level.
Drive Continuous Improvement: With AI analytics and advanced reporting, you can track trends, measure progress, and understand which efforts are truly moving the needle for your brand.
Sustain and Grow Relationships: By proactively addressing customer concerns and identifying opportunities, you maximize lifetime value and foster long-term loyalty.
Confidently Navigate Change: Our secure, centralized platform adapts as your business evolves, ensuring your CX strategy remains agile and future-ready.
With Bellomy’s CX solutions, you’re not just collecting data—you’re creating a culture of continuous customer-centric improvement that drives real business results.
Meet your customers where they are
Reaching customers in the right moment—and in the right way—makes all the difference. We thoughtfully pair our survey invitations and methodology to the specific experience we are aiming to measure. From printed leave-behind QR codes to web and app intercepts for digital interactions, we ensure every touchpoint is captured authentically. Connecting invitations to the experience creates a better, more logical respondent experience—resulting in richer, more accurate feedback.
Phone
IVR
Online
Text/SMS
Leave-behind QR Codes
Web Intercept
App Intercept
Regardless of where data is collected, it is housed and analyzed in one integrated system.
Make every touchpoint count.
Insights Technology designed for business
Bellomy’s Research Cloud is your all-in-one command center for customer experience tracking and analysis. By centralizing every piece of CX data, the platform empowers your team to access, analyze, and act on insights with unprecedented ease and speed.
Historical Data at Your Fingertips: Effortlessly review trends over time, compare performance across periods, and identify long-term opportunities for improvement.
Respondent-Level Data: Dive deep into individual feedback with our intuitive Query Tool, enabling granular analysis and customized data exports for further exploration.
Crosstabs for Deeper Insights: Instantly create and visualize custom tables, apply statistical testing, and uncover relationships between variables—all in a few clicks.
Dynamic Dashboards: Build and share interactive, real-time dashboards tailored to every stakeholder, ensuring the right insights reach the right people, right when they need them.
Employee Coaching: Transform feedback into action with integrated coaching tools, helping your teams learn, grow, and deliver exceptional experiences.
Case Management: Track, manage, and resolve customer issues from start to finish, closing the loop and driving continuous improvement.
User Access & Permissions: Easily manage log-ins and access with organizational hierarchies—granting company-wide, executive, or team-specific views to ensure everyone gets the insights they need.
Seamless Integration: Easily connect the Research Cloud with your existing business systems, ensuring data flows smoothly and insights are always up to date.
Maintain Context with Research Orchestration
Our research approach employs a real-time orchestration engine that intelligently manages participant invitations and customizes survey experiences to maximize relevance and data quality.
Dynamic Participant Selection
Business logic and a sophisticated sampling engine are applied in real time to identify and invite the most appropriate customers to participate in research. This ensures that invitations are timely, targeted, and aligned with current business needs.
Personalized Survey Experience
Each participant’s survey journey is tailored based on a combination of their preferences, prior survey history, Do Not Contact (DNC) status, and other relevant information. This personalization enhances the participant experience, improves engagement, and ensures compliance with communication preferences.
Contextual Adaptation
The orchestration engine uses contextual information—such as customer segment, geography, and recent interactions—to dynamically adapt survey content. This allows for the collection of more relevant and actionable insights by presenting questions or modules that are customized for each respondent’s profile and situation.
Get the full picture of your customers’ experience.
Flexible. Scalable. And Personal.
At Bellomy, we work as a true extension of your team—adapting to your needs and scaling our support to match your goals. Whether you require full-service management or targeted expertise, we seamlessly facilitate your customer experience programs, so you can stay focused on strategy and results.
We’re committed to empowering your team at every step. Our experts offer hands-on training and ongoing support so your staff becomes confident and proficient in using our tools. From onboarding to advanced analysis, we make sure you get the most from your CX platform—so your organization can unlock the full value of your investment.
Our partnership approach goes beyond delivering real-time insights. We also provide comprehensive offline reporting, including quarterly insights reports and monthly toplines. These tailored reports distill key trends and actionable findings, making it easy to share results with stakeholders and drive informed business decisions—no matter your team’s reporting preferences.
As one client put it:
“Bellomy’s expertise in research is unparalleled. They are an extension of our team, not just a vendor. Working with them is a breeze—reliable, efficient, and they make the entire process seamless. Highly recommend!”
With Bellomy, you get a flexible, scalable, and personal approach—always dedicated to your success, with reporting and training solutions that meet your needs both online and offline.
case study: rapid learning + improvement through CX
A utility company was struggling to monitor customer experience across touchpoints and needed rapid, actionable insights. Using Bellomy's CX solution and integrated case management system, the utility’s approach to customer service and decision-making was transformed.
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