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Smiling employee in grocery store aisle

Prioritizing employee experience and preparing for a "New Normal"

graphic that explains how to calculate NPS

How to calculate Net Promoter Score (and what to do next)

young woman on computer

Three tips for user testing moderators

team planning a digital user experience on a tablet

When to do user testing — a three phase approach

word cloud of consumer feedback

Using text analytics to find what you're missing in consumer comments

analyzing market research on iPad during COVID-19

Update on conducting market research during the COVID-19 pandemic

collage of social media posts that demonstrate financial fearfulness

Segment 7: Financially fearful

collage of social media posts from that demonstrate feelings of doom and gloom during COVID-19

Segment 6: Doom and gloom

collage of social media posts from that demonstrate going at it alone during COVID-19

Segment 5: Going it alone

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