tag: text analytics

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A screenshot of the Bellomy Text Analytics Tool Overview with high-level summary of the dataset

How to choose the right text analytics software

Customers sharing feedback over video produces richer insights for CX research.

Why video surveys produce better market research insights

Eggs with faces representing various emotions drawn on them on a pink background to represent various sentiments that consumers express in customer feedback.

Three text sentiment analysis methods — and why ours is better

Word magnets organized into different topics.

What is topic modeling in text analytics?

Colorful word cloud in the shape of a speech bubble.

Using text analytics to create a unique customer experience

Man retrieves groceries from porch after contactless delivery

Modern retailers need better text analytics

Illustration of laptop computer showing connections between people and data.

Using text analytics to build stronger, more empathetic connections with customers

Hurdles lined up on a track to represent barriers to integrating text analytics into your business.

Obstacles to integrating text analytics into your business

Roller coaster representing the ever-changing sentiment and emotions felt in 2020.

Mining for new year mindsets