category: Customer Experience

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analyzing market research on iPad during COVID-19

Update on conducting market research during the COVID-19 pandemic

working on a laptop with a megaphone coming out of the screen

Two-way communication with consumers during a crisis

person delivering package at a door

Delivery touchpoints are becoming more intimate as consumers ramp up their social distancing

family using tablet

Five ways to join the growing ranks of companies helping during COVID-19 and improve consumer perceptions of your brand

neighborhood at night

Utilities and the importance of consumer communication during COVID-19

long lines at grocery stores due to coronavirus

What social media is saying about the top five US-based grocers during the COVID-19 pandemic

survey response pandemic

Survey response in the time of pandemic

Takeaways from the Society of Insurance Research Conference