tag: ux research

A hand holding up blue, orange, and gray wireframes of a website for usability testing.

research communities

How many participants do you need for usability testing?

The typical market research study includes large sample sizes and lots of data points. A quantitative focus like this has its place, but usually not in usability testing.

Someone on a laptop interacting with a virtual chatbot on a website.

What we know about chatbots and user experience

That pop-up when you land on a website’s homepage that asks, “How can I help you today?” isn’t so surprising anymore and is becoming a more significant part of the digital experience.

woman participating in a moderated usability test

technology

Accounting for learnability in UX research

"Won't they just get used to it?" There's always going to be a learning curve when interacting with a website or app the first few times — but it's risky to assume everyone will get over it.

research communities

Ethical research in usability testing

The term "ethical research" seems pretty straightforward, so why is it such a contentious topic of conversation among researchers? Just apply what your mother taught you to your research design, right? Well, not exactly.

Three tips for user testing moderators

As a usability testing moderator, you have a responsibility to your stakeholders to observe participant behavior and collect verbal feedback. But moderators also have a responsibility for managing the participant's experience and comfort during the session.

team planning a digital user experience on a tablet

When to do user testing — a three phase approach

We often think of user experience (UX) testing as an accompaniment to design work. While that is certainly true, UX design and testing should be approached holistically. There are three phases in which UX research should be conducted — exploratory, design, and validation.

Using an online community to recruit for usability research sessions

research communities

Three benefits of using an online panel for UX research and recruiting

Recruiting participants for usability sessions can be a pain. In fact, it can be a nightmare. In our January webinar, Oakley Cline, a user experience research specialist with TD Ameritrade, discussed his experience using an online panel to recruit for usability research sessions.

Use online panel for marketing research and user experience research.

research communities

Five ways your online community can help you conduct better, faster UX research

Arguably the largest barrier to user-research-based design is the difficulty and time associated with identifying, recruiting, and communicating with these users throughout the development cycle. This is where an online research panel can save the day.