Without a doubt, the COVID-19 pandemic is shaping and transforming our society and culture worldwide, quickly, and before our eyes. It’s still early, but there's one clear pattern emerging: consumers are staying home and transacting online more than ever before.
- It is a common refrain in the survey research industry: any change impacting large populations will have an impact on response rates and possibly change how people respond. During natural disasters such as hurricanes or typhoons, many halt research in the impacted areas.
- The bitcoin buzz has yet to quiet down in Q2 2018. New initial coin offerings are expanding ideas about what is possible with cryptocurrency and blockchain. And Facebook boss Mark Zuckerberg’s congressional hearings have opened larger concerns cybersecurity among financial institutions that handle large volumes of customer data.
- Very few organizations question the value of User Experience (UX) research when designing or overhauling their digital touchpoints. Recognizing the value in UX and implementing a company culture that encourages and utilizes user research are two different challenges.